HPE Support Services for protection

Great products are only effective when secured with the right care and service management. That’s why we offer HPE Pointnext solutions designed to protect and optimize your hardware so that you get the most from your IT. Below you can find a description of our core services—available for Servers, Storage, and Networking products—all of which are on offer at a promotional price right now.

Save up to 60%

Chat online Buy now

Support Services levels

Support your full solution, including HPE and non-HPE products, from trade-in to end-of-life asset management and recycling
Explore a variety of IT consumption models, IT investment solutions that help accelerate your business goals

Getting started with HPE Subscription is easy

7
Proactive Care Advance
Make the most of your HPE investment with a local, assigned expert for personalized help and maximized performance.
6
Proactive Care
Prevent issues from occurring. Reliability, availability, and support. Local experts, on call, around the clock.
5
Foundation Care Call to Repair 24x7
Our commitment to fix your issue within 6 hours gives you assurance.
4
Foundation Care 24x7
4-hour response to cut downtime and help your systems perform at your level.
3
Foundation Care Next Business Day
Prioritized HPE response for the next business day.
2
Foundation Care Exchange Services
Replacement unit exchange services for HPE Networking with 4-hour and Next Business Day delivery.
1
Warranty only
Components within a hardware unit may have different warranty terms. Warranty does not cover software, firmware, or configuration issues and does not assist outside business hours.

Available services

Below you can find a description of our core services currently on promotion, available for Servers, Storage, and Networking products:

Foundation Care: rapid expert support at your fingertips

Count on HPE as a single point of contact should a problem arise
Hardware and basic support for key software
24x7, 4-hour response time, 6-hour call-to-repair, or next-business-day on-site support
Next Business Day or 4-hour Exchange services for selected Networking and Servers
Onsite help
Remote problem diagnosis and replacement parts and materials
Immediate access to updates for patches and manuals for systems and software

Proactive Care: prevent issues from occurring

HPE Proactive Care Services with reactive options
Local expert support to keep IT running smoothly
Drastically reduce the risk of data loss
Designed to support more complex IT environments
Enhanced call experience
Supported by HPE Advanced Solution Center Specialists who use remote support technology and fix problems fast
You can now upgrade to Proactive Care Advance: Make the most of your HPE investment with a local, assigned expert for personalized help and to maximize performance.

HPE Lifecycle Event Services

Resellers and end users can once again take advantage of huge discounts on our coveted Support Credits system. An intuitive and flexible payment system provides cost-effective care customized to the size of business and immediate response to one-off needs. The 1-year, 30 Credit pack includes Performance Analysis Guided Advice with continuous proactive monitoring of systems to provide instant results.

OneView installation and deployment

OneView installation services get you started right with key software and ensure a smooth start or migration to OneView.

And now you can cover your OneView software with 3-year HPE Proactive Care. Treat your software as well as you treat your hardware and secure your entire environment.

Installation and Startup Hardware Integration and Software configuration for increased ROI

HPE Installation Services provide the very best IT technicians who install HPE hardware so that businesses hit the ground running
Reliable hardware installation, as well as configuration of important software
Ideal for companies without dedicated IT technicians who need expert and trusted integration and performance

Support Credits and Performance Analysis

Cover your business in advance for ad hoc needs and special challenges with HPE Support Credits. 1-year packages of 30 credits are now available at discounted prices. Get immediate response to operational problems and technical support and fixes that make sure your business keeps working with your IT.

Our expanded Performance Analysis offer also gives you continuous data reporting on the health and efficiency of your IT systems. Knowledge is power for your small business.

Terms and Conditions

This offer is valid from 1 May 2017 through 31 August 2017 inclusive.
This offer is only valid in participating countries across EMEA.
This offer cannot be combined with any other promotion or discount.
All prices are subject to change without prior notice.
This offer is subject to availability.
Savings are based on the HPE standard list prices.